What if I leave? - Perspectives on knowledge sharing

Gentner, Sophia ; Zutavern, Stefanie

Document Type: Conference presentation
Year of publication: 2020
Conference title: 9th PDRnet Professional Development Research Networks
Location of the conference venue: Antwerpen, Belgium
Date of the conference: 02.-04.03.2020
Publication language: English
Institution: Business School > Wirtschaftspädagogik, Berufliches Lehren und Lernen (Seifried 2012-)
Subject: 370 Education
Abstract: Capturing work-related knowledge becomes a critical issue, when employees leave their current position. To prevent a loss of knowledge, several studies propose initiatives for knowledge sharing (e.g. Borges, 2013; Edú-Valsania et al., 2016). However, only a few studies consider the perspective of the affected personnel (e.g. McQuade et al., 2007). Against this background, our study starts with examining instruments that are offered for corporate knowledge management (RQ1). Subsequently, these instruments’ suitability for the long-term securing of knowledge transfer will be questioned critically from the perspective of the persons involved (RQ2).To assess the status quo (RQ1), we conduct guideline-based interviews with representatives of a medium-sized IT service provider, which are entrusted with knowledge management. Information for the evaluation of the status quo (RQ2) will be obtained through interviews with team leaders and employees who are leaving their current position soon. Conversations with the company representatives reveal that sharing knowledge via available IT tools is associated with a number of challenges. In addition, there is no defined procedure for passing on knowledge. Interviews with team leaders and leaving employees are planned to start in January 2020, so that further results can be expected by the meeting in March. Through the systematic evaluation of corporate knowledge management tools, critical knowledge resources can be identified and secured. This may facilitate the familiarization of junior employees with future tasks and support them in coping with the new job duties.

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