Invitation messages for business surveys: A multi-armed bandit experiment


Gaul, Johannes ; Keusch, Florian ; Rostam-Afschar, Davud ; Simon, Thomas



URL: https://www.accounting-for-transparency.de/publica...
Document Type: Working paper
Year of publication: 2024
The title of a journal, publication series: TRR 266 Accounting for Transparency Working Paper Series
Volume: 170
Place of publication: Mannheim
Publication language: English
Institution: Business School > ABWL u. Betriebswirtschaftliche Steuerlehre II (Spengel 2006-)
School of Social Sciences > Social Data Science and Methodology (Keusch 2022-)
Subject: 330 Economics
Abstract: This study investigates how elements of a survey invitation message targeted to businesses influence their participation in a self-administered web survey. We implement a full factorial experiment varying five key components of the email invitation. Unlike traditional experimental setups with static group composition, however, we employ adaptive randomization in our sequential research design. Specifically, as the experiment progresses, a Bayesian learning algorithm assigns more observations to invitation messages with higher starting rates. Our results indicate that personalizing the message, emphasizing the authority of the sender, and pleading for help increase survey starting rates, while stressing strict privacy policies and changing the location of the survey URL have no response-enhancing effect. The implementation of adaptive randomization is useful for other applications of survey design and methodology.




Dieser Eintrag ist Teil der Universitätsbibliographie.




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