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Conference or workshop publication

Weinreich, Holger ; Schön, Cornelia Customer preferences for service process automation and implications for optimal service design - A case study from the unified communications market in Germany. Alt, Rainer Proceedings of the 11 th. International Conference on Wirtschaftsinformatik (WI2013 1 281-294 In: Proceedings of the 11th International Conference on Wirtschaftsinformatik (WI2013) : Feb 27 - Mar 01 2013, University Leipzig, Germany; [Innovation, integration, individualization] (2013) Leipzig [Conference or workshop publication]

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