Performance Analysis of M-designed Inbound Call Centers


Stolletz, Raik



Document Type: Conference or workshop publication
Year of publication: 2004
Book title: Operations research proceedings 2003 : selected papers of the International Conference on Operations Research (OR 2003); Heidelberg
Page range: 9-16
Date of the conference: September 3-5, 2003
Author/Publisher of the book
(only the first ones mentioned)
:
Ahr, Dino
Place of publication: Berlin [u.a.]
Publishing house: Springer
ISBN: 3-540-21445-3
Publication language: English
Institution: Business School > ABWL u. Produktion (Stolletz)
Subject: 650 Management

Dieser Datensatz wurde nicht während einer Tätigkeit an der Universität Mannheim veröffentlicht, dies ist eine Externe Publikation.




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Stolletz, Raik Performance Analysis of M-designed Inbound Call Centers. Ahr, Dino 9-16 In: Operations research proceedings 2003 : selected papers of the International Conference on Operations Research (OR 2003); Heidelberg (2004) Berlin [u.a.] [Conference or workshop publication]


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