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Corporate social responsibility in luxury contexts: potential pitfalls and how to overcome them
Sipilä, Jenni
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Alavi, Sascha
;
Edinger-Schons, Laura Marie
;
Dörfer, Sabrina
;
Schmitz, Christian
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Sipilä2021_Article_CorporateSocialResponsibilityI.pdf
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DOI:
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https://doi.org/10.1007/s11747-020-00755-x
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URL:
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https://madoc.bib.uni-mannheim.de/60072
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Weitere URL:
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https://link.springer.com/article/10.1007/s11747-0...
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URN:
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urn:nbn:de:bsz:180-madoc-600728
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Dokumenttyp:
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Zeitschriftenartikel
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Erscheinungsjahr:
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2021
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Titel einer Zeitschrift oder einer Reihe:
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Journal of the Academy of Marketing Science
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Band/Volume:
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49
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Heft/Issue:
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2
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Seitenbereich:
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280-303
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Ort der Veröffentlichung:
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New York, NY
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Verlag:
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Springer Science + Business Media LLC
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ISSN:
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0092-0703 , 1552-7824
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Sprache der Veröffentlichung:
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Englisch
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Einrichtung:
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Fakultät für Betriebswirtschaftslehre > Sustainable Business (Edinger-Schons 2015-2022)
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Bereits vorhandene Lizenz:
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 Creative Commons Namensnennung 4.0 International (CC BY 4.0)
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Fachgebiet:
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330 Wirtschaft
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Abstract:
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Recent marketing research has identified mixed effects of luxury companies’ corporate social responsibility (CSR) engagement on customer-level outcomes. To gain a better understanding of these effects, we develop a conceptual framework in which we propose that, unless carefully implemented, CSR engagement leads to lower financial performance, decreased customer loyalty, and elevated extrinsic CSR attributions for luxury companies. These effects are exacerbated if consumers actively deliberate on the company’s CSR efforts. However, luxury companies can mitigate these pitfalls and reap the potential rewards of CSR engagement by (1) engaging in company-internal, especially employee-focused CSR instead of company-external, philanthropic CSR or (2) framing their brands as sustainable instead of exclusive. We find consistent support for our theorizing in five empirical studies. The results contribute to existing knowledge on stakeholder reactions to luxury brands’ CSR and can help managers successfully navigate the implementation of CSR in luxury contexts.
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Zusätzliche Informationen:
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Online-Ressource
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 | Dieser Eintrag ist Teil der Universitätsbibliographie. |
 | Das Dokument wird vom Publikationsserver der Universitätsbibliothek Mannheim bereitgestellt. |
 Suche Autoren in
BASE:
Sipilä, Jenni
;
Alavi, Sascha
;
Edinger-Schons, Laura Marie
;
Dörfer, Sabrina
;
Schmitz, Christian
Google Scholar:
Sipilä, Jenni
;
Alavi, Sascha
;
Edinger-Schons, Laura Marie
;
Dörfer, Sabrina
;
Schmitz, Christian
ORCID:
Sipilä, Jenni ; Alavi, Sascha ; Edinger-Schons, Laura Marie  ORCID: 0000-0002-8981-3379 ; Dörfer, Sabrina ; Schmitz, Christian
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