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Number of items: 6.

Article

Falk, Tomas ; Hammerschmidt, Maik ; Schepers, Jeroen J. L. (2010) The service quality-satisfaction link revisited: exploring asymmetries and dynamics. Journal of the Academy of Marketing Science New York, NY [u.a.] 38 3 288-302 [Article]

Falk, Tomas ; Schepers, Jeroen J. L. ; Hammerschmidt, Maik ; Bauer, Hans H. (2007) Identifying Cross-Channel Dissynergies for Multi-Channel Service Providers. Journal of Service Research : JSR Thousand Oaks, Calif. [u.a.] 10 2 143-160 [Article]

Conference or workshop publication

Schepers, Jeroen J. L. ; Falk, Tomas ; Hammerschmidt, Maik The Impact of Electronic Service Quality on Customer Satisfaction over Time. Kehoe, William J. Advances in Marketing : Issues, Strategies, and Theories 282-283 In: Advances in marketing : issues, strategies and theories : proceedings of the Annual Meeting of the Society for Marketing Advances, St. Petersburg, Florida, November 4 to 9, 2008 (2008) Tuscaloosa, Ala. [Conference or workshop publication]

Falk, Tomas ; Schepers, Jeroen J. L. ; Hammerschmidt, Maik ; Grossenbacher, Samuel Should I Stay or Should I Go - The Role of Status Quo for Using New Self-Service Alternatives. Proceedings ... EMAC Conference 35 221-232 (2006) Stockholm (Athens, Greece) [Conference or workshop publication]

Working paper

Bauer, Hans H. ; Falk, Tomas ; Schepers, Jeroen J. L. ; Hammerschmidt, Maik (2008) Exploring Cross Channel Dissynergies in Multichannel Systems. Open Access Reihe: Wissenschaftliche Arbeitspapiere / Institut für Marktorientierte Unternehmensführung Mannheim W120e [Working paper]
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Bauer, Hans H. ; Falk, Tomas ; Hammerschmidt, Maik ; Schepers, Jeroen J. L. (2008) New Insights in the Quality-Satisfaction Link : Identifying Asymmetric and Dynamic Effects. Open Access Reihe: Wissenschaftliche Arbeitspapiere / Institut für Marktorientierte Unternehmensführung Mannheim W121e [Working paper]
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