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Zitation

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Anzahl der Einträge: 8.

Polthier, Andreas (2021) Leveraging customer complaints in innovation development: a company-external and a company-internal perspective. Mannheim [Dissertation]

Janda, Sergej von ORCID: 0000-0003-1183-429X ; Polthier, Andreas ; Kuester, Sabine ORCID: 0000-0003-0985-2288 (2021) Do they see the signs? Organizational response behavior to customer complaint messages. Journal of Business Research : JBR New York, NY 137 116-127 [Zeitschriftenartikel]

Polthier, Andreas ; Kuester, Sabine ORCID: 0000-0003-0985-2288 ; Janda, Sergej von ORCID: 0000-0003-1183-429X The influence of innovative customer complaints on organizational response behavior. Lukas, Bryan AMA Educators' Proceedings 31 PDI-24 In: 2020 AMA Winter Academic Conference : Consumers and Firms in a Global World, February 14-16, San Diego, CA, proceedings (2020) Chicago, IL 2020 AMA Winter Academic Conference (San Diego, CA) [Konferenzveröffentlichung]

Polthier, Andreas ; Kuester, Sabine ORCID: 0000-0003-0985-2288 ; Janda, Sergej von ORCID: 0000-0003-1183-429X Antecedents and consequences of leveraging customer complaints in new product development - A multi-informant manager survey. (2020) 27th Innovation and Product Development Management Conference, IPDMC 2020 (Online) [Präsentation auf Konferenz]

Polthier, Andreas ; Kuester, Sabine ORCID: 0000-0003-0985-2288 ; Janda, Sergej von ORCID: 0000-0003-1183-429X Antecedents and consequences of leveraging customer complaints in new product development. Article 62525 In: 49th EMAC Annual Conference 2020 : 26-29 May 2020, Corvinus University of Budapest, Hungary, [proceedings] (2020) Budapest 49th EMAC Annual Conference 2020 (conference canceled) (Budapest, Hungary) [Konferenzveröffentlichung]

Polthier, Andreas ; Janda, Sergej von ORCID: 0000-0003-1183-429X ; Kuester, Sabine ORCID: 0000-0003-0985-2288 Turning problems into opportunities - How companies can leverage customer complaints for new product development. (2019) 26th Innovation and Product Development Management Conference (Leicester, UK) [Präsentation auf Konferenz]

Polthier, Andreas ; Janda, Sergej von ORCID: 0000-0003-1183-429X ; Kuester, Sabine ORCID: 0000-0003-0985-2288 Turning complaints into opportunities - A field experiment on the use of customer complaints for new product development. (2019) Doctoral Workshop at the 26th IPDMC, Innovation and Product Development Management Conference (Leicester, UK) [Präsentation auf Konferenz]

Polthier, Andreas You can lead a horse to water, but you can’t make it drink - Companies’ response behavior to innovative customer complaints. (2019) PDMA Doctoral Consortium 2019 (Champaign, IL) [Präsentation auf Konferenz]

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